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Edlano | FAQ

Frequently Asked Questions

Here is a list question and answers that you might find useful.

Can I download the courses?

It is not possible to download courses from the edlano website for two reasons, firstly, protecting the material and intellectual rights of the work and not losing the rights of edlano professors, and secondly, analyzing and examining our user behavior when viewing the course online so we can create personalized and different experiences for them.

For how long do I have access to my courses?

You can have unlimited access to the content of the course you purchased.

Is it possible to access videos on mobile?

You can log in to your account both with your personal computer and mobile phone and use the course you have purchased.

What internet speed is required to watch videos online?

The minimum speed required to watch videos and have a good experience is 128 KB per second.

How come the courses are so short?

Edlano uses a method called microlearning, which is being implemented for the first time in an Omani platform, and works in such a way that by selecting specialized educational materials and avoiding mentioning additional items, it will transfer exactly the content you need in the shortest possible time.

Hasn't the shortness of the trainings reduced their quality?

One of the main advantages of edlano, in addition to your learning in the shortest time, is that you can achieve the desired result by attending a training course. The high satisfaction rates of our students also shows this.

What are the refund conditions for a course?

You can call up to 24 hours after your purchase for any reason you are not satisfied with the course, and the cost of the training will be refunded in fullو without being asked a question.

Are the quizzes in each video mandatory?

The quizzes we put at the end of each video are just for you to practice and measure yourself, so there is no need to do them.

Will we have a booklet with the videos?

If the course has a booklet at the bottom of each video, you can download it to get the most out of the educational content.

Where can I ask my educational questions?

At the bottom of each video, there is a box titled 'Ask a question' so that you can ask a lesson question related to that video there.

How can I tell others about a course?

If you have purchased the course, there is a section on the course page entitled 'Your opinion is important to us' where you can rate the course and let us and other students hear your opinion about that course.

How can I know more about a course instructor?

On the course page, wherever you click on the professor's name, you go to the professor page, where you can see a summary of the professors' resumes, their courses in edlano, and student feedback on the person.

I can not find the course I bought, what is the reason?

If you are logged in to your account and can see your name, go to my courses page via the top left menu (on desktop) and the top right menu (on mobile). There you can see all the courses you have bought so far. If you have not yet logged in to the website, log in to your account via the login link using your email or phone number and go to the My Courses page. If the problem persists, contact us via the support icon in the lower right corner.

If there is a problem while watching the course, how can I get support?

If you have a problem watching your video, do not worry at all, usually if you refresh the video page, the problem will be solved, but if it still persists, you can use the support icon in the lower right corner of the page or call +968 9076 0093. If you are comfortable with social networks, you can send a message to edlano support account in Telegram with the @Edlanosupport ID.

How do I recover my password?

You can go to the password page using the login link and enter your email or phone number and use the 'I forgot my password' button to perform the password recovery operation.

How can I increase the credit of my wallet?

If you buy a course and start visiting, we will refund 21% of your payment to your wallet to motivate you. Also, if you can continue the course until the end and finish it, another 9% of the course cost will be added to your wallet. If we want to explain this process in one sentence and simply so that if you complete a tutorial, we will charge 30% of the cost you paid as a gift of linen in your Polton bag. This way, when you buy the next tutorial, your credit will automatically be reduced by the amount you have to pay. Any amount added to your Linux wallet can be used up to 3 months later and expires after that. The last point about this is that there is no limit to the amount of credit you can get, and no matter how much training you get until the end, 30% of the cost goes back to your wallet.